Ridgeway Wellness Ltd ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with the New Zealand Privacy Act 2020 and, where applicable, the EU General Data Protection Regulation (GDPR).
Please read this policy carefully. By using our website at https://boostymuscle.world/index.html or purchasing our products, you acknowledge that you have read and understood this policy.
1. Who we are
The data controller is:
Ridgeway Wellness Ltd
Level 2, 123 Ridgeway Lane
Auckland 1010, New Zealand
NZBN: 0000000000000
Email: hello@boostymuscle.world
2. What personal information we collect
We may collect the following categories of personal information:
- Identity data: full name.
- Contact data: email address, telephone number, postal/delivery address.
- Order data: product ordered, price, order reference, delivery status.
- Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system and platform, and other technology on the devices you use to access this site.
- Usage data: information about how you use our website, products and services.
- Marketing and communications data: your preferences in receiving marketing from us and your communication preferences.
- Cookie data: as described in our Cookie Policy.
We do not collect any special category data (e.g. health, racial or ethnic origin, political opinions, religious beliefs, biometric data) and we do not knowingly collect personal information from children under 18.
3. How we collect personal information
We collect personal information through:
- Direct interactions: when you place an order, complete a contact form, or correspond with us by email.
- Automated technologies: cookies, server logs and similar technologies when you browse our website. See our Cookie Policy.
- Third parties: analytics providers, advertising networks and payment processors, subject to their own privacy policies.
4. How we use your personal information
We use your personal information for the following purposes and on the following lawful bases:
| Purpose | Lawful basis |
|---|---|
| To process and fulfil your order | Performance of a contract |
| To respond to your enquiries | Legitimate interests / performance of a contract |
| To manage returns and refunds | Performance of a contract / legal obligation |
| To improve our website and user experience | Legitimate interests |
| To send marketing communications (where consented) | Consent |
| To comply with legal obligations | Legal obligation |
| Analytics and advertising (with consent via Consent Mode) | Consent |
5. Cookies and Consent Mode
Our website uses Google Consent Mode v2. By default, all non-essential cookies (analytics, advertising, ad_user_data, ad_personalization) are set to "denied" until you provide your consent through our cookie banner. You may withdraw consent at any time by clearing your browser cookies and revisiting the site. Full details are in our Cookie Policy.
6. Disclosure of your personal information
We may share your personal information with:
- Service providers: courier and logistics companies for order fulfilment; payment processors; IT and hosting providers; email service providers. These parties process data on our behalf and are bound by data processing agreements.
- Analytics and advertising platforms: such as Google Analytics and Google Ads, subject to your cookie consent choices.
- Legal and regulatory authorities: where required by law, court order or to protect our legal rights.
We do not sell your personal information to third parties.
7. International data transfers
Some of our service providers operate outside New Zealand, including in the European Economic Area and the United States. Where personal information is transferred internationally, we take steps to ensure appropriate safeguards are in place, consistent with the requirements of the Privacy Act 2020 Information Privacy Principle 12.
8. Data retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. Order records are typically retained for seven years to comply with New Zealand tax and accounting obligations. Marketing consent records are retained until you withdraw consent.
9. Your rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Request access to the personal information we hold about you (Privacy Act principle 6).
- Request correction of personal information that is inaccurate, incomplete or misleading (Privacy Act principle 7).
- Withdraw consent to processing where our basis is consent.
- Complain to us about how we handle your personal information.
If you are located in the EEA or UK, you additionally have the right to erasure, restriction of processing, data portability, and to object to processing based on legitimate interests.
To exercise any of these rights, please contact us at hello@boostymuscle.world. We will respond within 20 working days as required by the Privacy Act 2020.
10. Right to complain
If you are not satisfied with our response to a privacy concern, you have the right to make a complaint to the Office of the Privacy Commissioner (OPC), the New Zealand data protection supervisory authority:
Office of the Privacy Commissioner
PO Box 10094, The Terrace
Wellington 6143, New Zealand
Website: www.privacy.org.nz
11. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
12. Third-party links
Our website may include links to third-party websites. Clicking those links is subject to those third parties' own privacy policies. We are not responsible for their content or privacy practices.
13. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated "last updated" date. We encourage you to review this page periodically.
14. Contact us
For any questions about this Privacy Policy or our privacy practices, please contact:
Ridgeway Wellness Ltd
Email: hello@boostymuscle.world
Postal: Level 2, 123 Ridgeway Lane, Auckland 1010, New Zealand