At Ridgeway Wellness, we want you to be satisfied with your purchase. This Refund Policy sets out your rights to return products and obtain a refund, and is read alongside our Terms of Use.
Your statutory rights under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986 are not limited by this policy. Where this policy provides rights in addition to your statutory rights, both apply.
1. Our 14-day return window
You may return your Peak State order for any reason within 14 days of the date you receive your order. To be eligible for a return:
- The product must be returned in its original, sealed packaging (if the seal has not been broken).
- You must contact us before returning the product to obtain a return reference number.
- You must initiate the return request within 14 days of receipt.
If the original packaging has been opened but the product is otherwise unused, please contact us - we will assess your situation on a case-by-case basis.
2. How to request a return
- Contact us at hello@boostymuscle.world within 14 days of receiving your order.
- Include your name, order reference (if available) and reason for return.
- We will provide return instructions and a return address within 2 business days.
- Package the product securely and send it to the address provided. We recommend using a tracked postal service, as we cannot be held responsible for items lost in return transit.
- Once we receive and inspect the returned product, we will process your refund within 10 business days.
3. Refund method
Refunds will be issued using the same payment method as your original purchase, unless otherwise agreed. We will confirm receipt of your return by email and notify you when your refund has been processed. Please allow additional time for the refund to appear in your account, depending on your bank or payment provider.
4. Return shipping costs
Where you are returning a product due to a change of mind, you are responsible for the cost of return shipping. Where the return is due to a product fault, damage in transit, or an error on our part, we will cover the cost of return shipping.
5. Faulty or damaged products
If you receive a product that is faulty, damaged, or not as described, please contact us within 7 days of receipt. We will arrange a replacement or full refund (including return shipping) in accordance with your rights under the Consumer Guarantees Act 1993. Please provide a description of the issue and, where possible, photographs of the damaged or faulty item.
6. Non-returnable situations
We are unable to accept returns in the following circumstances:
- The return request is made more than 14 days after receipt (except where required by the Consumer Guarantees Act).
- The product has been used (capsules consumed), unless the return is due to a product fault.
- The product has been damaged by the customer after receipt.
7. Your statutory rights
Under the New Zealand Consumer Guarantees Act 1993, products must be of acceptable quality, fit for purpose, match their description and be safe. If a product fails to meet a consumer guarantee, you are entitled to a remedy - which may include repair, replacement or refund - regardless of the timeframe stated in this policy. Nothing in this policy limits those statutory rights.
8. Contact us
To initiate a return or ask a question about our refund policy:
Ridgeway Wellness Ltd
Email: hello@boostymuscle.world
Postal: Level 2, 123 Ridgeway Lane, Auckland 1010, New Zealand
Business hours: Monday - Friday, 9 am - 5 pm NZST